What information do we collect?
We may collect the following types of personal information from you when you use our website or interact with us:
- Contact information, such as your name, email address, phone number, and postal address;
- Demographic information, such as your age, gender, location, and preferences;
- Professional information, such as your organization name, role, sector, and interests;
- Financial information, such as your bank account details, credit card details, and donation history;
- Technical information, such as your IP address, browser type, device type, operating system, and cookies;
- Usage information, such as your browsing activity, pages viewed, links clicked, and feedback provided;
- Communication information, such as your comments, questions, requests, feedback, and messages sent to us or other users.
How do we use the information we collect?
We may use the personal information we collect from you for the following purposes:
- To provide you with our services and programs, such as registering you as a member or partner, processing your donations or payments, sending you newsletters or updates, inviting you to events or trainings, and facilitating your participation in our activities;
- To communicate with you about our services and programs, such as responding to your inquiries or requests, providing you with technical support or customer service, notifying you of any changes or updates to our services and programs, and soliciting your feedback or opinions;
- To improve our services and programs, such as analyzing the usage and performance of our website and services, conducting research and evaluation on our impact and effectiveness, developing new features or content, and enhancing the quality and relevance of our services and programs;
- To protect our rights and interests, such as enforcing our terms and conditions, preventing fraud or abuse of our website and services, complying with legal obligations or requests from authorities, resolving disputes or claims, defending ourselves from legal actions or liabilities, and protecting the security and integrity of our website and services.
How do we share the information we collect?
We may share the personal information we collect from you with the following third parties:
- Service providers: We may share your personal information with third-party service providers who perform functions on our behalf, such as hosting our website, storing our data, processing our payments, sending our emails, conducting surveys, providing analytics, or performing other tasks that help us operate our website and services.
- Other users: We may share your personal information with other users of our website or services, such as when you post a comment, question, request, feedback, or message on our website or social media platforms, or when you participate in an event, training, forum, or network organized by us or our affiliates.
- Public: We may share your personal information with the public, such as when you provide a testimonial, story, photo, video, or other content that we publish on our website or social media platforms, or when you consent to us featuring you as a success story, case study, beneficiary, or supporter of our services and programs.
- Others: We may share your personal information with other third parties for purposes that are not listed above, but only with your prior consent or when we are required or permitted by law to do so.
How do we protect the information we collect?
We take reasonable measures to protect the personal information we collect from you from unauthorized access, use, disclosure, modification, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. If you have any questions about the security of your personal information, please contact us using the details below.
How long do we retain the information we collect?
We retain the personal information we collect from you for as long as necessary to fulfill the purposes for which we collected it, or as required or permitted by law. When we no longer need your personal information, we will delete it or anonymize it in accordance with our data retention policy.
What are your rights and choices regarding your information?
You have the following rights and choices regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you and to receive a copy of it.
- Correction: You have the right to request the correction of any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request the deletion of any personal information we hold about you that is no longer necessary for the purposes for which we collected it, or that we are not required or permitted by law to retain.
- Objection: You have the right to object to our use of your personal information for certain purposes, such as direct marketing, profiling, or automated decision-making.
- Restriction: You have the right to request the restriction of our use of your personal information in certain circumstances, such as when you contest the accuracy or legitimacy of our use of your personal information.
- Portability: You have the right to request the transfer of your personal information to another organization or to yourself in a structured, commonly used, and machine-readable format.
- Withdrawal of consent: You have the right to withdraw your consent to our use of your personal information at any time, without affecting the lawfulness of our use of your personal information before your withdrawal.
- Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our use of your personal information violates your rights or applicable laws.
To exercise any of these rights or choices, please contact us using the details below. We may ask you to provide proof of identity or other information to verify your request. We will respond to your request within a reasonable time and in accordance with applicable laws.
- To remember your preferences and settings;
- To authenticate and verify your identity;
- To measure and analyze the usage and performance of our website and services;
- To deliver relevant and personalized content and advertising;
- To enhance the security and functionality of our website and services;
- To facilitate social media sharing and integration;
- To comply with legal obligations or requests from authorities.
You can manage your cookie preferences by changing your browser settings. You can choose to accept or reject all cookies, or to be notified when a cookie is set. However, if you disable or reject cookies, some features or functionalities of our website and services may not work properly or may be unavailable to you.
How do we link to other websites?
Our website may contain links to other websites that are not operated by us. These links are provided for your convenience and reference only. We are not responsible for the content, privacy practices, or security of these other websites. We encourage you to review the privacy policies of these other websites before providing them with any personal information.
How do you contact us?
NGO Street, Molyko – Buea,
SW Region of Cameroon
Phone: +237 677947449